IT Support Technician
Consilium Safety Group is a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport and building sectors. By combining safety expertise with intelligent detection, the company contributes to protecting lives, values, and the planet through technology. What started in 1912 is today an international company driven by innovation. Consilium Safety Group is based in Gothenburg, Sweden, has more than 55 offices, covering all time zones, and strives to be a great place to grow. With a market leading position, robustness, and pioneer thinking – we are now on our journey to transform and shape the future of the industry, by becoming #1 in Safety-Tech.
We are now looking for an experienced and hands on IT Support Technician to join our IT team in Gothenburg. The position is office based from our headquarter at Salsmästaregatan 21, Hisings Backa.
In the role of 1st & 2nd Line Technical Support, you work in our Service Desk and receive incidents and service requests in our ITSM system, as well as over the phone. You categorize, prioritize, troubleshoot, and escalate issues to other teams when necessary. Additionally, you document and create knowledge base articles, actively contributing to being the Single Point of Contact for our internal customers. Your approach is service-oriented, composed, attentive, and accommodating. You have an interest, willingness, and ability to assist others, and you strive to deliver solutions. Managing multiple activities simultaneously is something you find enjoyable and exciting. You collaborate effectively with others, relating to them in a responsive and flexible manner. You listen, communicate, and resolve challenges in a constructive and sustainable way. You are clear and articulate, demonstrating engagement in individual meetings, whether in small or large groups. You are attentive and receptive to others, adapting per the situation. Working towards goals is familiar to you, and you emphasize achieving results. Your prioritization, planning, and actions are guided by a goal and results-oriented mindset. You're inclined to adapt to new directions and changing objectives, taking responsibility for your tasks with a structured approach. You continuously develop and drive your processes forward.
Who are we looking for?
We believe that you are a quality-conscious, flexible, and detail-oriented individual who takes responsibility for your work, assume responsibility for on-time and efficient service. You have a relevant education and 2 years of experience in tech support. You possess basic knowledge of Active Directory (AD), Office 365, and Exchange. You have experience with both hardware and software within PCs, telephony, and other IT components, and we appreciate if you also have Azure/Cloud knowledge, as well as experience in networking and Microsoft applications.
- Fluent in English both written and spoken.
- Troubleshooting hardware and software within PCs, telephony, and other IT components.
- Basic Network (LAN/WAN) troubleshooting.
- 2-years of experience in Tech Support.
Additional requirements:
- Experience in basic Active Directory and basic Azure Active Directory.
- MS Exchange is a plus
About us
Since the company was founded, the company’s main goal has been the same – to save lives. We strive to be a Great place to grow, and we are driven forward by our core values ’I take responsibility – I take initiative,’ ’We deliver’ and ’One global team.’ Our corporate culture is characterized by warm and family atmosphere where the individual can be in focus. If this sounds like your next place to grow – connect with us and apply today!
#LI-KW1
- Department
- IT
- Locations
- Gothenburg
Gothenburg
About Consilium Safety
Consilium Safety Group is a world-leading solution provider of fire and gas safety technologies for the marine, energy, transport and building sectors. By combining safety expertise with intelligent detection, the company contributes to protecting lives, values, and the planet through technology. What started in 1912 is today an international company driven by innovation. Consilium Safety Group is based in Gothenburg, Sweden, has more than 55 offices, covering all time zones, and strives to be a great place to grow. With a market leading position, robustness, and pioneer thinking – we are now on our journey to transform and shape the future of the industry, by becoming #1 in SafetyTech.
IT Support Technician
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